House Keeping

Everything related to hotel cleaning and maintenance including hygiene, safety, ensuring the hotel is in good condition and has an appealing ambience

Food and Beverage

Everything related to eating and drinking

Front Office

Everything related to checking in guests and handling their concerns. Also involves providing information to all enquiring

Human Resources

Everything related to hiring, firing, staff welfare and training

Sales and Marketing

Everything related to packaging and selling the hotel to guests including relationship marketing


Everything related to maintaining the physical structure of the hotel - facilities and utilities

Health and Fitness

Everything related to the health and fitness of the guest - Gym, Spa, Sauna, Pool and Ball Games


Everything related to managing financial transactions, documenting, analysing and reporting

Hotel General

Involved with all other departments in the hotel - usually from General Manager's office

Safety and Security

Everything to do with the safety and security of hotel staff, hotel guests and the property

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