Operations Manager at Nicole Sinclair Consulting Hotel Jobs

Operations Manager at Nicole Sinclair Consulting
March 11, 2018

Location: Abuja
Company Name: Nicole Sinclair Consulting
Job Type: Full-Time

Nicole Sinclair Consulting - Our client, a Hotel based in Abuja, is recruiting suitably qualified candidates to help deliver on corporate objectives in the position above.

Job Description

  • The Operations Manager is responsible for overseeing all Rooms Division, of a serviced apartment facility operations to deliver an excellent Guests’ experience while evaluating guest satisfaction and setting department targets and objectives.
  • He works together with the Front office, Facility and Project department.


  • Manages the general operation of the Front Office eg Reception, Reservations, Concierge and housekeeping department.
  • Oversee Housekeeping operations including, but not limited, to Guest Apartment, Public Area and Laundry.
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
  • Coordinate very closely with the facility, Front office and Project department to achieve desired goals.
  • Operate within departmental budgets through effective stock and cost controls and well-managed work schedules.
  • Monitor the appearance, standards, and performance of the Room Division Team with an emphasis on training and teamwork.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships with all other departments and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Conducts periodical in-house training.
  • Ensure communication meetings are conducted and post-meeting minutes generated.
  • Ensure team members comply with security, fire regulations and all health and safety legislation.
  • Proficient in property management systems.
  • Assist other departments wherever necessary.
  • Ensure the department adheres to policies and procedures.


  • Should possess at least a BSc in Hotel Management, Business Administration or a related field.
  • Should have at least 10years of professional experience in hospitality environment or related field, similar/equivalent supervisory/managerial experience.
  • Good financial awareness.
  • Knowledge of opera software.
  • Ability to work under pressure.
  • High degree of initiative.
  • Flexibility to respond to a range of different work situations.
  • Should have a good knowledge of sales and Marketing as would be responsible for revenue generation via the front office.
  • Excellent organizational and time management skills.
  • Excellent computer skills.
This job originally appeared elsewhere.

Source: Jobberman.com

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